This policy addresses the termination of service contracts and the calculation of associated refunds, which are tied to completed work and effort expended.
1. Cancellation of Services
- Cancellation of a project or service contract by either party must be done via written notice (email or formal letter) within the termination period specified in the SOW.
- Termination Fee: In the event of early termination by the Client without cause, a termination fee may apply, as outlined in the SOW.
2. Refund Calculation
- Non-Guaranteed Refund: Refunds are not guaranteed and are assessed on a case-by-case basis.
- Billing for Work Completed: Upon cancellation, the Client will be billed for all work completed up to the date of receiving the written termination notice. This calculation is based on either:
- Completed Milestones: If the project is structured by milestones, the Client is responsible for the full cost of all milestones signed off or substantially completed.
- Time & Material (T&M): If the project is T&M, the Client is billed for all hours expended by D4DX staff.
- Refund Amount: If the total funds paid by the Client exceed the value of the work completed and the non-refundable charges (see Section 3), the remaining balance will be refunded within 30 business days of mutual agreement on the final statement of account.
3. Non-Refundable Charges
- The following charges are generally non-refundable: o Initial consultation fees, setup fees, and retainer charges.
- Payments made for services, deliverables, or milestones that have been formally accepted or signed off by the Client.